• There is no need to open any
extra ports on your corporate or
personal firewall, as all
communication between the
technician and the customer’s PC
makes use of the standard
web protocol (HTTP).
• An encrypted connection is
established between technician
and customer, using established
Internet protocols (256-bit SSL).
• Support sessions are initiated
by the customer: a technician
cannot examine a customer’s
device without being invited to
do so by the customer.
• Once the support session has
ended, all access rights to
access the customer’s device are
removed.
• Nothing is permanently
installed on the customer’s PC.
A small Applet is downloaded
when
the session starts and is
removed when the session ends.
The only exception to this is if
the
Calling Card Applet is
downloaded onto the customer’s
PC. In this case, the Applet
remains
on the machine, but it is the
customer who instigates support
sessions using the Calling Card.